Department offices are situated in various locations within Victoria. This section provides location information in alphabetical order by suburb.

Departmental staff can help connect you with housing support and support for families, women, youth and people with a disability.

Housing enquiries and offices

While any department office can connect you with housing support, the offices listed below currently only provide housing support. For other matters, you should contact one of the DHHS offices listed above.

Housing Offices

 

Child protection contacts - business hours and after hours

Child Protection business hours: 8.45am - 5.00pm (Monday - Friday)

During business hours, ring the number covering the local government area (LGA) where the child lives.

North Division Intake - 1300 664 977

North Division has one child protection intake located at DHHS Preston covering the following areas and LGAs:

Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.

South Division Intake - 1300 655 795

South Division has one child protection intake located at DHHS Dandenong, and covers the following areas and LGAs:

Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.

East Division Intake - 1300 360 391

East Division has one child protection intake located at DHHS Box Hill covering the following areas and LGAs:

Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.

West Division Intake - Rural and regional only - 1800 075 599

West Division has one child protection intake located at DHHS Geelong covering the following rural and regional areas and LGAs:

Ararat, Ballarat, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hindmarsh, Horsham, Moorabool, Moyne, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool West Wimmera, Yarriambiack.

West Division Intake - metropolitan only - 1300 664 977

West Division Metro area reports are managed by North Division Intake located at DHHS Preston for the following areas and LGAs:

Brimbank, Hobsons Bay, Maribyrnong, Melbourne, Melton, Moonee Valley, Wyndham.

After hours Child Protection Emergency Service - 13 12 78(5.00pm - 9.00am Monday - Friday, 24 hours on weekends and public holidays)

A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

 

Read more about reporting child abuse on the Services website.

Disability services contacts

Disability information and support - Statewide - call 1800 783 783

If you are deaf or hearing impaired, contact us through the National Relay Service.

TTY Users, phone 13 36 77 and ask for 1300 650 172

Disability email enquiries

Youth justice centres contacts

Youth Justice Centres (YJC)

  • Melbourne YJC (03) 9389 4200
  • Parkville Youth Residential Centre (03) 9389 4400
  • Malmsbury YJC (03) 5421 3100
Other services
  • Family Information Networks and Discovery - to enquire about adoption and family records
  • Concessions Help Line 1800 658 521
  • Library (State Government) 1800 742 733
  • Carer Card hotline 1800 901 958
  • Victorian Emergency Recovery Information line 1300 769 926
  • Protected disclosures 1300 131 431
  • Colanda Residential Services, Forest Street, Colac 3250(03) 5231 4400