The department can arrange an interpreter to help with language services. You may ask someone else to lodge a complaint on your behalf. However, they must have your permission to do this.
Lodging a complaint and seeking a resolution can sometimes involve sensitive issues. The department can provide assistance and support throughout the process of making a complaint.
What happens to the information collected about complaints?
We recognise that your personal and health information should only be used or disclosed for the purpose for which we collect it, or for a related purpose that you would reasonably expect.
The investigation of your complaint may involve sharing your personal or health information with other relevant areas within the department to achieve a resolution.
The department also collects and uses a range of personal and health information for delivering, planning, funding, monitoring, evaluating and improving its services and functions, and for meeting statutory requirements.
The department removes identifying details from your personal and health information unless it is necessary for the purpose of the collection.
Complaints and Privacy Unit
The unit is responsible for the department’s obligations in the areas of privacy and feedback, suggestions, compliments and complaints management.
Staff will support people making complaints and promotes the effective management and resolution of complaints.
Office of the Commissioner for Privacy and Data Protection
The Privacy and Data Protection Commissioner will investigate complaints about a Victorian Government agency or local council’s failure to comply with one or more of the Information Privacy Principles.