The department can arrange an interpreter to help with language services. You may ask someone else to lodge a complaint on your behalf. However, they must have your permission to do this.
Lodging a complaint and seeking a resolution can sometimes involve sensitive issues. We can provide assistance and support throughout the process of making a complaint.
What happens to the information collected about complaints?
Investigating your complaint may involve sharing your personal or health information with other relevant areas within the department to achieve a resolution. Statistical information (non-identifying) regarding complaints is used to improve our services, to better understand community needs and to respond more positively to suggestions.
The use of your information for these purposes is carefully controlled to ensure that it is done in accordance with the Privacy and Data Protection Act 2014 and the Health Records Act 2001.
Complaints Integrity and Privacy Unit
The unit is responsible for the department’s obligations in the areas of compliments and complaints management, privacy, corporate integrity and protected disclosures. The staff provide support to people making complaints and promotes the effective management and resolution of complaints.
Office of the Commissioner for Privacy and Data Protection
The Privacy and Data Protection Commissioner will investigate complaints about a Victorian Government agency or local council’s failure to comply with one or more of the Information Privacy Principles.