The Victorian Ombudsman is independent and not part of the department. They can look at complaints about the department or any government organisation. You can make a complaint to the Ombudsman about your worker or how you are treated.
You can make a complaint to the Ombudsman if:
You have already told a carer, worker, manager or the department what’s wrong but are still unhappy or
You don’t feel like you can tell a carer, worker, manager or the department what’s wrong. For example, if you feel unsafe or worried about what will happen to you if you make a complaint.
The Ombudsman will tell you if they can help you, give you ideas about what to do, or tell you who to speak to.
If English is not your first language, we can help you with an interpreter.
We understand that making a complaint can sometimes involve personal issues, and we are here to help you with the process.
You could also ask someone else to lodge a complaint for you. However, they must have your permission to do this.
What happens to the information collected about complaints?
We know your privacy is very important.
We collect information so we can respond to your complaint. This includes the information you tell us on the complaints form. We are legally required to take action to keep you safe.
We will speak with you about actions we can take to respond to your complaint. This might include sharing your information with the people who look after you. This might be your case manager, support worker or other areas within the department.
We might also collect information from an organisation that may look after you. This will help us respond to your complaint. Please let us know if you have any concerns about sharing of your information.
You have the legal right to see your information about you. This is called Freedom of Information (FOI). You can learn more about it from our FOI Team by phoning 9096 8449.
The team is responsible for managing your complaint, and listening to feedback, suggestions and compliments .