How our organisation is structured to deliver services, drive reform and provide regulatory oversight.

From 3 July 2017 the department has adopted a new high-level structure to reposition the organisation to drive better outcomes for all Victorians.

Our central divisions are structured on a portfolio basis, leading policy development, service and funding design and system management, as well as providing strengthened whole-of-department functions to support the delivery of the department’s responsibilities. Our structure also reaffirms our commitment to our four operational divisions, which oversee and coordinate the delivery and funding of services and initiatives across 17 areas of the state.


Children, Families, Disability and Operations

The Children, Families, Disability and Operations division provides a dedicated portfolio focus on children and families and disability and provides services directly to Victorians through four operational divisions.

The division is responsible for developing operational policy and funding frameworks for child and family support services and disability services. It leads work to better understand and respond to the needs of our clients and services, and to translate evidence of effective service interventions into funded programs. The division works with clients, service providers and other government partners to co‑design more connected end-to-end client journeys to make services easier to navigate, sequence service interventions more effectively, build individual and family capability, focus on child development, and preserve and reunify families wherever possible.

It also designs the standards and systems to monitor and ensure the quality of services, manage critical incidents and assure child safety in a range of government and non-government services. It oversees the translation of policy into operational service delivery to enable healthy, safe and strong communities by addressing the needs of Victorians across the continuum of health and human services care.

The division monitors and analyses statewide service delivery standards and performance, provides practice leadership and fosters continuous improvement in service delivery.

Health and Wellbeing

The Health and Wellbeing division is responsible for policy, strategy and commissioning of services in Victoria’s primary prevention, secondary and tertiary healthcare system. Collocating these activities means services are better connected to a person’s health and wellbeing journey across their entire life course and assists in viewing the health system more holistically from the prevention of ill health to the treatment and care of all Victorians. The division uses primary prevention measures to prevent and reduce the rate of disease across the Victorian population and to reduce inequalities in health and wellbeing between population groups and locations. Recognising the influential role of social and economic forces, as well as biological and environmental factors on health and wellbeing, the division applies population- and place-based approaches to all of its work.

The division works with agencies and services to promote wellness and active participation and inclusion of all Victorians in their communities and to prevent and minimise the impact of poor health and wellbeing and disadvantage across Victoria.

For more information on our partners 

Housing, Infrastructure, Sport and Recreation

The Housing, Infrastructure, Sport and Recreation division provides a portfolio focus on housing and sport and recreation, as well as providing best practice leadership for infrastructure planning and project delivery.

In this role, the division is responsible for the government's homelessness and social housing initiatives, recognising that having a home can often provide people with the foundation to stabilise their lives, and participate in education, work and the community. The division is responsible for the delivery of the Towards Home package to support rough sleepers and help them into permanent housing, and for implementing the Homes for Victorians Strategy, which aims to ensure Victoria has a healthy social housing system through increasing the social housing stock and helping community housing associations grow. The division is responsible for implementing the Homes for Victorians Strategy, which aims to ensure Victoria has a healthy social housing system through increasing the social housing stock and helping community housing associations grow.

The division works in partnership with stakeholders and other agencies to promote active participation and inclusion of all Victorians in their communities including supporting clubs and organisations to grow participation in sport and recreation. In this role, the division implements the recommendations from the Inquiry into Women and Girls in Sport and Active Recreation and delivers ‘Change our Game’ initiatives to increase participation and enhance leadership opportunities in sport for females, including through the new Office for Women in Sport and Recreation.

For more information on our partners

Strategy and Planning

The Strategy and Planning division generates new ideas, reviews existing strategies and advises on long-term strategic policies to meet government policy and reform priorities and the department’s objectives.

The division aims to drive strategy and reforms that connect approaches to health, wellbeing and safety, support better decision making on activities to advance government priorities and make progress towards departmental outcomes. The division provides internal consultancy on policy design and leads thinking on long-term reforms within and across ministerial portfolios to progress our key results.

Leading on corporate and budget strategy, the division drives the use of outcomes to define our priorities and enable measurement of our success. It also provides key enablers to improve service delivery and achieve long-term reform, including workforce planning and development, information development and reporting, innovative investment approaches and building the department’s capabilities in analytics and research and evaluation.

The division also provides professional communication services to the department and ministers and leads work for our ministers on intergovernmental relations.

Regulation, Health Protection and Emergency Management

The Regulation, Health Protection and Emergency Management division brings together professional and epidemiological expertise to protect the Victorian public from avoidable harm. The daily work of the division brings its staff in contact with drugs and poisons, infections and contagions, emergency incidents and the risks of super bugs and pandemics.

Staff across the division work at the frontline and behind the scenes, responding to known and emerging threats to health in a way that is dynamic and adaptive. The division responds to events of state significance in order to protect the Victorian community.

The division works towards the mitigation and eradication of emergent infections and analyses data and trends to predict and ward off pandemics. It is committed to the ongoing refinement of emergency management approaches and protocols to ensure it is able to respond immediately when needed.

Corporate Services

The Corporate Services division provides integrated strategic, specialist advisory and operational services to the department and supports ministers in their cabinet, parliamentary and other responsibilities.

This is an enabling division, delivering centralised finance and human resources services and management of industrial relations. It delivers information services, technology and legal and executive services functions to support the department to achieve its objectives.

The division promotes the integrity of the department’s operations and manages systems to maintain transparency and prevent fraud. It supports internal governance frameworks including internal audits, corporate reporting and freedom of information, together with legal advice and services to support policy divisions to deliver the government’s legislative programs.

The division works to develop and improve key business systems, services and processes to support the department to deliver its policies, programs and services.

Corporate Services also provides human resource, career management and workplace services and leads our work on organisational development, corporate values and cultural change, including the promotion of equality in both recruitment and management of employees. The department is committed to a progressive and dynamic culture in line with our goal of being an employer of choice.

Organisational Redesign

The Organisational Redesign team is responsible for driving the department’s priorities for how it is organised.

Following the announcement of the department’s new portfolios in the 2017–18 State Budget, a new high-level organisational structure has been announced. The Organisational Redesign team will work collaboratively across the department to embed this new structure and its supporting operating model. The team coordinates an effective program for change management and business improvement to realise our four strategic directions of: person-centred services and care; local solutions; earlier and more connected support; and advancing quality, safety and innovation.

Children and Families Reform Unit

The Children and Families Reform Unit was established to accelerate reforms in our children and families system. It is a time-limited unit that reports directly to the Secretary. Working closely with the Children, Families, Disability and Operations division, it will lead a small number of ambitious reform projects that aim to create a step change improvement to our children and families service system.

Our partners

Three portfolio agencies have been established to ensure a dedicated focus on driving quality and safety improvements across our health services, and to deliver the government’s family violence reform commitments.

The Family Violence Prevention Agency has also been established within our department to drive the focus on preventing family violence.

For more information on our partners 

Operational divisions

North Division
  •     Loddon Area
  •     Mallee Area
  •     Hume Moreland Area
  •     North Eastern Melbourne Area
West Division
  •     Western District Area
  •     Central Highlands Area
  •     Barwon Area
  •     Western Melbourne Area
  •     Brimbank Melton Area
East Division
  •     Goulburn Area
  •     Ovens Murray Area
  •     Outer Eastern Melbourne Area
  •     Inner Eastern Melbourne Area
South Division
  •     Outer Gippsland Area
  •     Inner Gippsland Area
  •     Southern Melbourne Area
  •     Bayside Peninsula Area