The Client Services Charter tells you what you can expect from the department and our staff. It also tells you what you can do to help us give you the best service we can.
What you can expect of us
- make it easy for you to contact us
- help you to apply for or use our services
- tell you about your rights and responsibilities
- arrange for an interpreter or other language services, if you need this
- do the things we say we will do, like getting back to you when we say we will
- be polite and respect your views, opinions and personal circumstances such as your culture, family situation, age, gender, disability, faith, sexual orientation or gender identity
- protect your personal information and only use it for the right reasons
- tell you if you are not eligible for a service or if there is a waiting list
- provide you with advice on other support that may be available
- give you opportunities to be involved in decisions about the services you access, and support you to have a say
- tell you about any decision that affects you and the reasons for our decision
- tell you how you can ask for our decision to be reviewed or how you can make a complaint.
Making a complaint
The department is committed to listening to you and responding to your concerns. Our Making a complaint page provides information about what you can do and how we will respond to your concerns.
Contact the department
Information on how to make a general enquiry or locate an office can be found on the Contact page.